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Network Status

ThinkTel strives to minimize all downtime whether it is expected or unexpected.

When there are service-impacting events that are occurring, or are scheduled to occur, ThinkTel will provide notifications via this RSS feed. You can visit this website or subscribe to the feed in a compatible RSS reader.

If the issue that you are experiencing is not in the history below, please submit a Technical Support ticket.

  • ! ALBERTA
  • ! BRITISH COLUMBIA
  • ! ONTARIO
  • ! QUEBEC
  • ! MANITOBA
  • ! SASKATCHEWAN
  • ! YUKON
  • ! NORTHWEST TERRITORIES
  • ! NUNAVUT
  • ! NEWFOUNDLAND AND LABRADOR
  • ! PRINCE EDWARD ISLAND
  • ! NEW BRUNSWICK
  • ! NOVA SCOTIA
RSS
  • Scheduled Maintenance
  • Degraded Services (affecting some customers)
  • Network Issues (affecting most customers)

VoIP Services

Degraded services (affecting some customers)

UPDATE 3/27/2020 6:00 PM ET
Voice Network
We are aware that end users are experiencing intermittent congestion issues on major carrier landlines and mobile networks that may be causing intermittent call failures. These are not caused by our network. 

As we continue to see some congestion within the PSTN, the major carrier partners are augmenting capacity to support the increase in traffic.
Augments capacity are underway and will be ongoing.

Data Network

Engineering and NOC are monitoring and addressing issues as they arise and the Engineering and planning teams are meeting daily to review capacity.
We continue to see increased traffic on our data networks. We are not experiencing impacts as of yet.

___________________________________________________________________________________________________________________________________________________

 

Dear Valued Customer,

 

Be advised that we are currently experiencing intermittent failing incoming and outgoing call completion.

Our Engineers are actively working on restoring full functionality of services as quickly as possible.

We apologize for any inconvenience and thank you for your understanding.

 

Sincerely,

Business Technical Services Team
 

Faxing Services

No network issue at this time

Microsoft Skype Services

No network issue at this time

Long Distance/International Calling

No network issue at this time

High Speed Internet – DSL

No network issue at this time

Email

No network issue at this time

RSS
  • Scheduled Maintenance
  • Degraded Services (affecting some customers)
  • Network Issues (affecting most customers)

VoIP Services

Degraded services (affecting some customers)

UPDATE 3/27/2020 6:00 PM ET
Voice Network
We are aware that end users are experiencing intermittent congestion issues on major carrier landlines and mobile networks that may be causing intermittent call failures. These are not caused by our network. 

As we continue to see some congestion within the PSTN, the major carrier partners are augmenting capacity to support the increase in traffic.
Augments capacity are underway and will be ongoing.

Data Network

Engineering and NOC are monitoring and addressing issues as they arise and the Engineering and planning teams are meeting daily to review capacity.
We continue to see increased traffic on our data networks. We are not experiencing impacts as of yet.

___________________________________________________________________________________________________________________________________________________

 

Dear Valued Customer,

 

Be advised that we are currently experiencing intermittent failing incoming and outgoing call completion.

Our Engineers are actively working on restoring full functionality of services as quickly as possible.

We apologize for any inconvenience and thank you for your understanding.

 

Sincerely,

Business Technical Services Team
 

Faxing Services

No network issue at this time

Microsoft Skype Services

No network issue at this time

Long Distance/International Calling

No network issue at this time

High Speed Internet – DSL

No network issue at this time

Email

No network issue at this time

RSS
  • Scheduled Maintenance
  • Degraded Services (affecting some customers)
  • Network Issues (affecting most customers)

VoIP Services

Degraded services (affecting some customers)

UPDATE 3/27/2020 6:00 PM ET
Voice Network
We are aware that end users are experiencing intermittent congestion issues on major carrier landlines and mobile networks that may be causing intermittent call failures. These are not caused by our network. 

As we continue to see some congestion within the PSTN, the major carrier partners are augmenting capacity to support the increase in traffic.
Augments capacity are underway and will be ongoing.

Data Network

Engineering and NOC are monitoring and addressing issues as they arise and the Engineering and planning teams are meeting daily to review capacity.
We continue to see increased traffic on our data networks. We are not experiencing impacts as of yet.

___________________________________________________________________________________________________________________________________________________

 

Dear Valued Customer,

 

Be advised that we are currently experiencing intermittent failing incoming and outgoing call completion.

Our Engineers are actively working on restoring full functionality of services as quickly as possible.

We apologize for any inconvenience and thank you for your understanding.

 

Sincerely,

Business Technical Services Team
 

Faxing Services

No network issue at this time

Microsoft Skype Services

No network issue at this time

Long Distance/International Calling

No network issue at this time

High Speed Internet – DSL

No network issue at this time

Email

No network issue at this time

RSS
  • Scheduled Maintenance
  • Degraded Services (affecting some customers)
  • Network Issues (affecting most customers)

VoIP Services

Degraded services (affecting some customers)

UPDATE 3/27/2020 6:00 PM ET
Voice Network
We are aware that end users are experiencing intermittent congestion issues on major carrier landlines and mobile networks that may be causing intermittent call failures. These are not caused by our network. 

As we continue to see some congestion within the PSTN, the major carrier partners are augmenting capacity to support the increase in traffic.
Augments capacity are underway and will be ongoing.

Data Network

Engineering and NOC are monitoring and addressing issues as they arise and the Engineering and planning teams are meeting daily to review capacity.
We continue to see increased traffic on our data networks. We are not experiencing impacts as of yet.

___________________________________________________________________________________________________________________________________________________

 

Dear Valued Customer,

 

Be advised that we are currently experiencing intermittent failing incoming and outgoing call completion.

Our Engineers are actively working on restoring full functionality of services as quickly as possible.

We apologize for any inconvenience and thank you for your understanding.

 

Sincerely,

Business Technical Services Team
 

Faxing Services

No network issue at this time

Microsoft Skype Services

No network issue at this time

Long Distance/International Calling

No network issue at this time

High Speed Internet – DSL

No network issue at this time

Email

No network issue at this time

RSS
  • Scheduled Maintenance
  • Degraded Services (affecting some customers)
  • Network Issues (affecting most customers)

VoIP Services

Degraded services (affecting some customers)

UPDATE 3/27/2020 6:00 PM ET
Voice Network
We are aware that end users are experiencing intermittent congestion issues on major carrier landlines and mobile networks that may be causing intermittent call failures. These are not caused by our network. 

As we continue to see some congestion within the PSTN, the major carrier partners are augmenting capacity to support the increase in traffic.
Augments capacity are underway and will be ongoing.

Data Network

Engineering and NOC are monitoring and addressing issues as they arise and the Engineering and planning teams are meeting daily to review capacity.
We continue to see increased traffic on our data networks. We are not experiencing impacts as of yet.

___________________________________________________________________________________________________________________________________________________

 

Dear Valued Customer,

 

Be advised that we are currently experiencing intermittent failing incoming and outgoing call completion.

Our Engineers are actively working on restoring full functionality of services as quickly as possible.

We apologize for any inconvenience and thank you for your understanding.

 

Sincerely,

Business Technical Services Team
 

Faxing Services

No network issue at this time

Microsoft Skype Services

No network issue at this time

Long Distance/International Calling

No network issue at this time

High Speed Internet – DSL

No network issue at this time

Email

No network issue at this time

RSS
  • Scheduled Maintenance
  • Degraded Services (affecting some customers)
  • Network Issues (affecting most customers)

VoIP Services

Degraded services (affecting some customers)

UPDATE 3/27/2020 6:00 PM ET
Voice Network
We are aware that end users are experiencing intermittent congestion issues on major carrier landlines and mobile networks that may be causing intermittent call failures. These are not caused by our network. 

As we continue to see some congestion within the PSTN, the major carrier partners are augmenting capacity to support the increase in traffic.
Augments capacity are underway and will be ongoing.

Data Network

Engineering and NOC are monitoring and addressing issues as they arise and the Engineering and planning teams are meeting daily to review capacity.
We continue to see increased traffic on our data networks. We are not experiencing impacts as of yet.

___________________________________________________________________________________________________________________________________________________

 

Dear Valued Customer,

 

Be advised that we are currently experiencing intermittent failing incoming and outgoing call completion.

Our Engineers are actively working on restoring full functionality of services as quickly as possible.

We apologize for any inconvenience and thank you for your understanding.

 

Sincerely,

Business Technical Services Team
 

Faxing Services

No network issue at this time

Microsoft Skype Services

No network issue at this time

Long Distance/International Calling

No network issue at this time

High Speed Internet – DSL

No network issue at this time

Email

No network issue at this time

RSS
  • Scheduled Maintenance
  • Degraded Services (affecting some customers)
  • Network Issues (affecting most customers)

VoIP Services

Degraded services (affecting some customers)

UPDATE 3/27/2020 6:00 PM ET
Voice Network
We are aware that end users are experiencing intermittent congestion issues on major carrier landlines and mobile networks that may be causing intermittent call failures. These are not caused by our network. 

As we continue to see some congestion within the PSTN, the major carrier partners are augmenting capacity to support the increase in traffic.
Augments capacity are underway and will be ongoing.

Data Network

Engineering and NOC are monitoring and addressing issues as they arise and the Engineering and planning teams are meeting daily to review capacity.
We continue to see increased traffic on our data networks. We are not experiencing impacts as of yet.

___________________________________________________________________________________________________________________________________________________

 

Dear Valued Customer,

 

Be advised that we are currently experiencing intermittent failing incoming and outgoing call completion.

Our Engineers are actively working on restoring full functionality of services as quickly as possible.

We apologize for any inconvenience and thank you for your understanding.

 

Sincerely,

Business Technical Services Team
 

Faxing Services

No network issue at this time

Microsoft Skype Services

No network issue at this time

Long Distance/International Calling

No network issue at this time

High Speed Internet – DSL

No network issue at this time

Email

No network issue at this time

RSS
  • Scheduled Maintenance
  • Degraded Services (affecting some customers)
  • Network Issues (affecting most customers)

VoIP Services

Degraded services (affecting some customers)

UPDATE 3/27/2020 6:00 PM ET
Voice Network
We are aware that end users are experiencing intermittent congestion issues on major carrier landlines and mobile networks that may be causing intermittent call failures. These are not caused by our network. 

As we continue to see some congestion within the PSTN, the major carrier partners are augmenting capacity to support the increase in traffic.
Augments capacity are underway and will be ongoing.

Data Network

Engineering and NOC are monitoring and addressing issues as they arise and the Engineering and planning teams are meeting daily to review capacity.
We continue to see increased traffic on our data networks. We are not experiencing impacts as of yet.

___________________________________________________________________________________________________________________________________________________

 

Dear Valued Customer,

 

Be advised that we are currently experiencing intermittent failing incoming and outgoing call completion.

Our Engineers are actively working on restoring full functionality of services as quickly as possible.

We apologize for any inconvenience and thank you for your understanding.

 

Sincerely,

Business Technical Services Team
 

Faxing Services

No network issue at this time

Microsoft Skype Services

No network issue at this time

Long Distance/International Calling

No network issue at this time

High Speed Internet – DSL

No network issue at this time

Email

No network issue at this time

RSS
  • Scheduled Maintenance
  • Degraded Services (affecting some customers)
  • Network Issues (affecting most customers)

VoIP Services

Degraded services (affecting some customers)

UPDATE 3/27/2020 6:00 PM ET
Voice Network
We are aware that end users are experiencing intermittent congestion issues on major carrier landlines and mobile networks that may be causing intermittent call failures. These are not caused by our network. 

As we continue to see some congestion within the PSTN, the major carrier partners are augmenting capacity to support the increase in traffic.
Augments capacity are underway and will be ongoing.

Data Network

Engineering and NOC are monitoring and addressing issues as they arise and the Engineering and planning teams are meeting daily to review capacity.
We continue to see increased traffic on our data networks. We are not experiencing impacts as of yet.

___________________________________________________________________________________________________________________________________________________

 

Dear Valued Customer,

 

Be advised that we are currently experiencing intermittent failing incoming and outgoing call completion.

Our Engineers are actively working on restoring full functionality of services as quickly as possible.

We apologize for any inconvenience and thank you for your understanding.

 

Sincerely,

Business Technical Services Team
 

Faxing Services

No network issue at this time

Microsoft Skype Services

No network issue at this time

Long Distance/International Calling

No network issue at this time

High Speed Internet – DSL

No network issue at this time

Email

No network issue at this time

RSS
  • Scheduled Maintenance
  • Degraded Services (affecting some customers)
  • Network Issues (affecting most customers)

VoIP Services

Degraded services (affecting some customers)

UPDATE 3/27/2020 6:00 PM ET
Voice Network
We are aware that end users are experiencing intermittent congestion issues on major carrier landlines and mobile networks that may be causing intermittent call failures. These are not caused by our network. 

As we continue to see some congestion within the PSTN, the major carrier partners are augmenting capacity to support the increase in traffic.
Augments capacity are underway and will be ongoing.

Data Network

Engineering and NOC are monitoring and addressing issues as they arise and the Engineering and planning teams are meeting daily to review capacity.
We continue to see increased traffic on our data networks. We are not experiencing impacts as of yet.

___________________________________________________________________________________________________________________________________________________

 

Dear Valued Customer,

 

Be advised that we are currently experiencing intermittent failing incoming and outgoing call completion.

Our Engineers are actively working on restoring full functionality of services as quickly as possible.

We apologize for any inconvenience and thank you for your understanding.

 

Sincerely,

Business Technical Services Team
 

Faxing Services

No network issue at this time

Microsoft Skype Services

No network issue at this time

Long Distance/International Calling

No network issue at this time

High Speed Internet – DSL

No network issue at this time

Email

No network issue at this time

RSS
  • Scheduled Maintenance
  • Degraded Services (affecting some customers)
  • Network Issues (affecting most customers)

VoIP Services

Degraded services (affecting some customers)

UPDATE 3/27/2020 6:00 PM ET
Voice Network
We are aware that end users are experiencing intermittent congestion issues on major carrier landlines and mobile networks that may be causing intermittent call failures. These are not caused by our network. 

As we continue to see some congestion within the PSTN, the major carrier partners are augmenting capacity to support the increase in traffic.
Augments capacity are underway and will be ongoing.

Data Network

Engineering and NOC are monitoring and addressing issues as they arise and the Engineering and planning teams are meeting daily to review capacity.
We continue to see increased traffic on our data networks. We are not experiencing impacts as of yet.

___________________________________________________________________________________________________________________________________________________

 

Dear Valued Customer,

 

Be advised that we are currently experiencing intermittent failing incoming and outgoing call completion.

Our Engineers are actively working on restoring full functionality of services as quickly as possible.

We apologize for any inconvenience and thank you for your understanding.

 

Sincerely,

Business Technical Services Team
 

Faxing Services

No network issue at this time

Microsoft Skype Services

No network issue at this time

Long Distance/International Calling

No network issue at this time

High Speed Internet – DSL

No network issue at this time

Email

No network issue at this time

RSS
  • Scheduled Maintenance
  • Degraded Services (affecting some customers)
  • Network Issues (affecting most customers)

VoIP Services

Degraded services (affecting some customers)

UPDATE 3/27/2020 6:00 PM ET
Voice Network
We are aware that end users are experiencing intermittent congestion issues on major carrier landlines and mobile networks that may be causing intermittent call failures. These are not caused by our network. 

As we continue to see some congestion within the PSTN, the major carrier partners are augmenting capacity to support the increase in traffic.
Augments capacity are underway and will be ongoing.

Data Network

Engineering and NOC are monitoring and addressing issues as they arise and the Engineering and planning teams are meeting daily to review capacity.
We continue to see increased traffic on our data networks. We are not experiencing impacts as of yet.

___________________________________________________________________________________________________________________________________________________

 

Dear Valued Customer,

 

Be advised that we are currently experiencing intermittent failing incoming and outgoing call completion.

Our Engineers are actively working on restoring full functionality of services as quickly as possible.

We apologize for any inconvenience and thank you for your understanding.

 

Sincerely,

Business Technical Services Team
 

Faxing Services

No network issue at this time

Microsoft Skype Services

No network issue at this time

Long Distance/International Calling

No network issue at this time

High Speed Internet – DSL

No network issue at this time

Email

No network issue at this time

RSS
  • Scheduled Maintenance
  • Degraded Services (affecting some customers)
  • Network Issues (affecting most customers)

VoIP Services

Degraded services (affecting some customers)

UPDATE 3/27/2020 6:00 PM ET
Voice Network
We are aware that end users are experiencing intermittent congestion issues on major carrier landlines and mobile networks that may be causing intermittent call failures. These are not caused by our network. 

As we continue to see some congestion within the PSTN, the major carrier partners are augmenting capacity to support the increase in traffic.
Augments capacity are underway and will be ongoing.

Data Network

Engineering and NOC are monitoring and addressing issues as they arise and the Engineering and planning teams are meeting daily to review capacity.
We continue to see increased traffic on our data networks. We are not experiencing impacts as of yet.

___________________________________________________________________________________________________________________________________________________

 

Dear Valued Customer,

 

Be advised that we are currently experiencing intermittent failing incoming and outgoing call completion.

Our Engineers are actively working on restoring full functionality of services as quickly as possible.

We apologize for any inconvenience and thank you for your understanding.

 

Sincerely,

Business Technical Services Team
 

Faxing Services

No network issue at this time

Microsoft Skype Services

No network issue at this time

Long Distance/International Calling

No network issue at this time

High Speed Internet – DSL

No network issue at this time

Email

No network issue at this time


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