What is a Real Time Media Assessment (RTMA)?
An assessment to determine a networks ability to meet Microsoft’s published thresholds for Microsoft Teams and Skype for Business. Microsoft Teams and Skype for Business combine application and desktop sharing, collaboration, instant messaging & presence, audio, video and web conferencing into a single platform. Throughout the Real Time Media Assessment efforts, ThinkTel will evaluate and recommend measurable, obtainable, and meaningful performance standards. This assessment will provide a manageable criterion in which to evaluate the deployment’s ability to deliver quality services.
Are all Real Time Media Assessments the same?
ThinkTel has two approaches for a Real Time Media Assessment, a Basic RTMA and an Advanced RTMA. A Basic RTMA leverages a physical micro appliance and network monitoring technologies to summarize on the following attributes per network path – Latency, Jitter, Packet Loss and Reordering, and VoIP Quality/Mean Opinion Score (MOS). ThinkTel’s Basic RTMA report reviews all paths within scope and then highlights any path which requires investigation due to failures to meet Microsoft’s published thresholds for Microsoft Teams and/or Skype for Business. An Advanced RTMA also leverages a physical appliance but with different network monitoring technologies. In addition to the metrics reported through the Basic RTMA, the Advanced RTMA includes network capacity, voice and video latency, and round-trip time. In addition, ThinkTel’s Advanced RTMA measures performance with actual voice and video streaming and can report the network performance on a hop by hop basis along a network path. In turn these metrics produce a detailed report which summarizes the clients network performance within the context of Real Time Media against Microsoft’s published thresholds for Microsoft Teams and/or Skype for Business.
How much does a Real Time Media Assessment cost?
RTMA costing is based on two factors: 1. RTMA type – ThinkTel offers both Basic and Advanced RTMA offerings
2. Network paths withing scope of the RTMA A quote can be provided by our professional services team at 1-866-92THINK (928-4465).
Why should I test my network for real time media?
Clients investing on Unified Communications platform will want to ensure the best possible experience for their end users as well as ensure their investment is performing as expected. Completion of an RTMA validates a networks ability to leverage Microsoft Teams and/or Skype for Business with voice and video with confidence.
Can the report help me decide if my current network can handle more current phone calls and video conferences?
The capacity reporting of the Advanced RTMA will confirm if a client is able to handle more current phone calls and/or video conferences.
How often should we be assessing or monitoring our network?
Each time significant changes are made to your network infrastructure; it is recommended to conduct a RTMA.
Will my network performance be affected by the RTMA?
The Real Time Media Assessment will run seamlessly in the background. The network performance (Basic RTMA) and capacity monitoring (Advanced RTMA) have little to no impact on a client’s network. Any test which may have an impact on network performance is always scheduled at times when the client network has ample capacity.
What are the steps upon the RTMA report delivery?
From a project perspective a Real Time Media Assessment is completed in the following phases: 1. Kickoff of RTMA – Alignment of project stakeholders
2. RTMA design discussion - Firewall Rule Touchpoint
3. Device configuration and shipment of device(s) to location(s)
4. Device plug in and device visibility confirmation
5. Device troubleshooting (if required) – ThinkTel will provide documentation on any required firewall settings)
6. RTMA bandwidth and capacity gathering time period
7. RTMA report creation
RTMA report delivery and review with client
What is the difference between jitter and packet loss?
Jitter is the variation in the delay of received packets. Probably the most obvious and common cause of jitter is simply an overcrowded network. If you have too many devices, all being used at the same time, this may be caused by limited capacity. Packet Loss occurs when one or more packets or data fails to travel from one end of the network to the other.
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How long will the RTMA take?
The Basic RTMA requires 5 business days to complete its monitoring, ThinkTel then crafts the report over the next 5 business days. The Advanced RTMA requires 10 business days to complete its monitoring, ThinkTel then crafts the report over the next 5-10 business days (depending on the quantity of paths in scope). Post delivery of the RTMA report, ThinkTel schedules a meeting to review the document and answer any questions around the findings.
Who will be conducting the RTMA?
ThinkTel’s Professional Services team, composed of Data Centre engineers, SIP specialists, and telecom solution architects.