Hosted Call Centre Solutions

Introducing Hosted Call Centre

Our Hosted Call Centre is a multi-tenant solution designed to break down the barriers of cost and complexity. With ThinkTel, call centres of all sizes can benefit from IVR, skills-based routing and other advanced solutions only affordable by the largest few… until now!

Total Cost of Ownership

Our Hosted Call Centre solution reduces the total cost of ownership when compared with traditional premise-based solutions.

• No investment in hardware, software or maintenance – A low, monthly subscription fee from your operating budget replaces the large, up-front capital expense.
• No need to employ specialized IT personnel – The same monthly fee includes system changes and support.

Total Complexity of Ownership

Call centre solutions are complex. Setting up even the most basic IVR logic or call routing table requires expertise not commonly found on staff. Vendors that provide IVR development kits do their clients a disservice by saddling them with design intricacies. Our team leverages expertise on your behalf to eliminate the complexity barrier. We partner with you to set up and manage your advanced call centre solutions.

With ThinkTel, you can count on:

• Ongoing support
• Voice quality for remote agents
• Total reliability & business continuity
• The customization that your business needs
• IVRs made easy!

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