01 May 2020
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Top 10 Benefits of a Cloud Contact Centre Solution

Most call centres are large buildings full of agents, but they don’t have to be. By using a cloud contact centre, your agents don’t have to be in the same room—or even in the same building, same city, same province, or even the same country. Agents can work remotely from anywhere with an internet connection, but customers are none the wiser. They still get the same seamless experience with greetings, menus, self-service options, and call routing, but the agents can be anywhere. This is a simple idea, but one with numerous benefits.

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02 Apr 2020
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Team Building While Social Distancing

So, you’ve implemented your first work from home policy. But running a good team is more than managing productivity.

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01 Apr 2020
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How to Implement Your First Work from Home Policy

The current work from home (WFH) spike is due to COVID-19, but we suspect that after the crisis ends, more companies will adopt WFH policies. Why?

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