Most call centres are large buildings full of agents, but they don’t have to be. By using a cloud contact centre, your agents don’t have to be in the same room—or even in the same building, same city, same province, or even the same country. Agents can work remotely from anywhere with an internet connection, but customers are none the wiser. They still get the same seamless experience with greetings, menus, self-service options, and call routing, but the agents can be anywhere. This is a simple idea, but one with numerous benefits.
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