29 Aug 2022
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Cloud Contact Centre: The Ideal Platform for the Remote Work Era

Customer service in 2022 is a high stakes endeavour where expectations are high from the customers’ point of view. Customers want to be served 24 hours per day, 7 days per week, 365 days out of the year. Downtime? Not anymore. And customers expect ten different ways of reaching you. Over the phone, email, SMS, Facebook, LinkedIn—and the list goes on. How do you run your business at top performance with the right contact centre solution to staff, manage, and support a top-notch customer experience?

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29 Jul 2022
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SASE & Edge Computing 101

Secure access service edge, or SASE (pronounced “sassy”), is a cybersecurity architecture concept.

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30 Jun 2022
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SIP Trunking Terminology for Beginners

If you’re new to the world of SIP trunking, no doubt you’ve seen a lot of lingo that may not make sense at first.

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