Private label VoIP

Package and brand – Less risk. Low overhead. More profit.

ThinkTel resellers benefit from a full suite of tools and applications enabling the branded re-packaging of our services while maintaining the highest level of quality and availability through our superior network and infrastructure.

We'll provide you with everything you need to become a competitive regional VoIP phone company. You can focus on handling the marketing and sales, while we provide the tools you need in a user-friendly interface delivering a consistent customer experience through a customizable online portal.

Deliver high-quality, full-featured service to subscribers over a reliable network and take advantage of our cutting-edge and flexible platform, along with the tools and support required to sell services under your own brand identity.

Exclusive offers

Flex channels to change network capacity at any time without penalty, even all the way down to zero
Capacity On Demand providing daily capacity beyond number of subscribed lines and allowing per day tariff for burst channels
Network agnostic architecture over your choice of IP network connectivity model avoids tiying you down to a specific carrier’s single network offering

Voicemail solution features

Direct integration with the Metaswitch Element Management Server (EMS) and other softswitch vendors
No need to work with two systems
Real-time update of subscriber information and status
Support for up to 15,000 mailboxes per server
Available fully redundant solution
Customizable voice prompts and customer menu selections
Support for voicemail-to-email as .wav or .mp3 file and pager notification
Support for fax-to-email and fax distribution
Email notification of new voicemail with login to web-based voicemail management system
Manages Message Waiting Indicator (MWI) to any SIP device
Play, replay, save, manage and delete voicemail from the web interface
View, save, and print faxes from the web interface

Plus…

Near real-time reporting
Real-time DID ordering and activation
Online management of 411 and 911 information
Highly redundant customer connections with multiple failover options
A suite of available voice applications to aid in controlling costs such as:
- Network resident auto attendant / IVR
- Cellular dial around for long distance
- Audio, web and video conferencing

Systems monitoring

Controlling and monitoring services with ThinkTel is done through a secure customer self care web portal. The self care portal enables clients to add or change services in real time, even activating new telephone numbers on a SIP trunk from anywhere in our Canadian footprint. Clients can maintain 411 and 911 information, view account information and bills, download call detail records, and see graphs and statistics on daily usage.

Customers can order and configure numbers online with complete access to the latest coverage and pricing, as well as manage product features, account information, usage records, billing detail, and invoice and payment details through a secure, easy-to-use graphical web interface.

Numbers are provisioned in real time, giving customers complete access to detailed capacity usage statistics and the real-time ability to monitor usage of numbers and channels. Receive automatic email notifications in the event of capacity shortage on the customer side to guarantee optimal surveillance of voice traffic and adopting capacity provisioning to your precise specifications.

Centralized management solutions puts customers in charge

ThinkTel provides single, centralized billing management across multiple locations and telephony systems to consolidate all billing and facilitate call pattern analysis and expense management. Customers benefit from all-in-one billing, whether for two or two thousand locations.

ThinkTel’s “end-to-end” solutions put customers in complete control to manage the ordering, implementation, feature management, and billing for a wide range of services. uControl allows customers to aggregate billing streams from multiple products with multiple billing types. Allowing for both item-based and Call Detail Record (CDR)-based event detail, uControl combines this information and models it against the customer’s marketing plans.

Account management

Enter an unlimited number of accounts into uControl including company, contacts, billing preferences, and product information via an easy to use online interface. Your network and hosted service information is presented in a concise, graphical manner, providing an overview of the total network and detailed information on specific service areas to help you isolate issues and focus on solutions.

Flexible billing models

Choose from 4 billing models based on static or dynamic channel usage

1. Fixed channel model

Customer sets a fixed number of channels and is billed monthly regardless of usage.

2. Variable channels model

Customer opens up a maximum limit of channels and is billed based on the peak monthly usage of the SIP Trunk.

3. Fixed channels with burst

Customer establishes both a fixed monthly number of SIP channels and a maximum burst limit. Fixed marks can be changed at any time and amounts are pro-rated for duration for each month. Burst channels are billed on a daily basis over and above the fixed channel marks.

4. Usage based billing

All inbound and outbound usage is billed on a per minute basis. The SIP Trunk maximum channel capacity is determined by the customer who only pays on a per minute basis. In this model typical inbound rate per minute is $0.01 / min.

Custom configurable products

One-time revenue
Rental revenue
Usage based by time, channels, circuits, volume, etc.
Prepaid or postpaid
Rating and Marketing Plans

Every product defined in uControl can be associated with multiple rate plans and multiple marketing campaigns. Rate plans allow the data collected from any system to be assigned a monetary valued based on a set of rules. Marketing plans allow for specific and targeted rating of products based on external events, including unique product and promotional offerings – for example, making every 100th call or all on-net calls free.

Customer provisioning

Customer setup is able to drive the provisioning processes required to ensure delivery of product in a timely and accurate manner. ThinkTel currently has the following processes for VoIP client setup automated within uControl:

Local Number Portability
911 setup
Directory listing setup
Capacity panning and number assignment
Long distance, Toll-free, and Calling card setup

Full monitoring and reporting capabilities

uControl provides a full suite of standard and custom designed reports, including everything from account status, MACD activity, and customer performance reporting. Additional reports can be easily set up for future reference via the web interface.

It also has the ability to monitor customer usage for unusual account activity and alert both the customer and customer service agents of suspicious usage of services. Customer can pre-determine their thresholds and receive email alerts indicating their status.

uControl also keeps track of receivables aging, payments, adjustments, credits, late fees, and invoicing. Full export and import capability using delimited files in a pre-determined format is available. Custom integration via ODBC connectivity to third party accounting systems is also available.

Reliable, accurate automation

ThinkTel provides the highest level of reliability and will accurately rate your customer events, providing full audit and reconciliation of accounts and the ability to archive customer billing information online and offline. ThinkTel maintains the integrity of the data through the use of high-availability RAID storage and replication to an additional off-site storage array.

Our automated provisioning systems makes configuring and shipping devices to customers simple and efficient. There's no need for technical staff to manage the process, a simple online form populated by customers or service agents is all that's needed to chose numbers, port numbers, add features, and capture billing and 911 information.

Important note regarding 911 service: VoIP 911 service has certain limitations relative to Enhanced 911 service that is available on most traditional telephone service.