02nd Jun 2016

ThinkTel Launches Next-Generation Contact Center Solution.

ThinkTel selects Clarity Connect to provide multi-channel contact center functionality as a part of its on-premise and hosted Skype for Business offering.

TORONTO, ON – April 13th, 2015 –ThinkTel Communications, the Lync & Skype voice provider of choice for Canada has announced its entry into the Contact Center Solutions market with a product that is native to Skype for Business and flexible in the functionality that gets deployed

A Certified Partner of Clarity Connect, a US-based software development firm, ThinkTel launched the first Microsoft Lync-native Contact Center Solution in the Canadian market. Enterprise companies, regardless of size, can now experience a fully integrated contact center solution, featuring advanced call routing, call recording, reporting and analytics, IVR, web chat, call-back, and a host of additional services.

“This solution really complements our existing product portfolio. The contact center functionality is embedded in your existing Lync and Skype environment, so the experience is very familiar, and highly functional,” commented ThinkTel Vice-President, Jim Dawson.

ThinkTel, a Microsoft Gold Communications Partner in the Canadian market, was the first service provider, independently certified, to meet Microsoft’s requirements for SIP trunking, and is also one of the first providers to fully integrate advanced voice functionality with the Lync product, in both hosted and on-premise environments.

“For our Clarity Connect Partner Program, we always seek out the best-in-class solutions providers in the Microsoft Partner Communities, and in Canada, we found that in ThinkTel, commented Craig Reishus, Director of Business Development at Clarity “The ThinkTel team’s expertise with Microsoft Lync, and their Cloud Solutions allow us to have the highest level of confidence in their ability to deploy the Clarity Connect solution, and provide enterprise customers with tremendous quality of service.”

For more information, please visit www.ThinkTel.ca 

About ThinkTel

ThinkTel, a division of Distributel Communications Ltd., is a provider of advanced voice and data services for the SMB, Enterprise, and Wholesale markets, throughout Canada. One of the top Microsoft Solutions Partners in the market, pioneering achievements for ThinkTel include being the first to be SIP-certified for Microsoft’s Lync unified communications solution. For more information, please visit www.ThinkTel.ca

About Clarity

Clarity Connect was the first ever contact center product created exclusively on Microsoft Lync. Built exclusively for Lync, the solution seamlessly provides full contact center functionality inside the familiar Lync and Skype experience. . At Clarity we imagined a better contact center solution, and then we built it. For more information, please visit http://connect.claritycon.com