Unified Communications (UC) has evolved the way people interact internally and externally in the Enterprise space, and the adoption has now reached mainstream levels. There is no shortage of service providers offering various flavors of UC solutions, based on different hardware, software, and services components, but some providers are leading in terms of innovation.
ThinkTel Communications is one of those innovators. As a Canadian Tier-1 CLEC, ThinkTel is a premier voice and data communications provider, which has had pioneering success in the UC space. A Microsoft Gold Partner, ThinkTel was the first service provider, independently certified, to meet demanding Microsoft requirements for SIP trunking, and is also one of the first providers to fully integrate advanced voice functionality with the Lync product, which is now branded Skype for Business, in both hosted and on-premise environments.
One of the flagship products at ThinkTel,Think 365™, blends the best of the Microsoft Lync / Skype for Business offering, with Office 365™ (hosted Office applications), and carrier-grade SIP trunking infrastructure from ThinkTel. “Think 365 brings all your business communications needs into one product, including voice, video, data, web conferencing, document collaboration, PSTN voice functionality, and full Microsoft Office productivity,” commented Jim Dawson, Vice-President of ThinkTel, “we also do this as a fully managed solution, allowing customers to focus on their core business, while we focus on their technology. The best part is, implementation is extremely quick and hassle-free.” Mr. Dawson continued.
Another flagship product of ThinkTel is their carrier-grade SIP Trunking services. SIP trunking provides an alternative to traditional phone services, by leveraging more advanced IP networks and VoIP technology. “Our SIP services are totally self-provisioned, meaning a client can basically setup their own SIP trunks via our online interface, U-Control, and it’s all real-time. They are literally up and running immediately,” stated ThinkTel Vice-President, Jim Dawson. “The entire process for is self-provisioned, choosing your own numbers, setting up the trunks, etc., and this self-provisioning functionality itself is absolutely free of charge.” continued Mr. Dawson. ThinkTel SIP services are extensively used within both the SMB and Enterprise sectors, and also in a white-labelled Wholesale model.
The ThinkTel client base spans across all industry sectors – Financial, Retail, Public Sector, Oil / Gas / Mining, Healthcare, Education, and Private Sector. ThinkTel Vice-President Jim Dawson specifically highlighted a recent solution the company deployed for a major multi-location Health Care provider, in response to challenges experienced with communications, “We setup a unified communications solution for them, over our SIP network, which allowed them to seamless connect all primary care facilities back to the centralized health network. This solved numerous issues regarding information sharing, phone communications, access to key individuals, etc.,” commented Mr. Dawson, “More than 10,000 users are now able to seamlessly connect, with full voice/video/data/conferencing abilities, and are able to collaborate on medical issues a lot quicker. In the Enterprise space, there’s always talk about mission critical, but when it comes to healthcare networks and saving lives, there’s nothing more mission critical than that,” Dawson continued.
Currently, ThinkTel is focused on continued innovations with the product suite, in order to remain on the cutting edge of the solution space for its clients. “We were fortunate to establish a pioneering position in the Canadian market with our SIP-enabled Microsoft UC portfolio, and we are constantly looking at ways to continue that market leadership position. There are several other products and services under development, and let’s just say, they will further cement our leadership position in the Canadian market,” concluded Dawson.
Management: Matt Stein, CEO, Distributel; Jim Dawson, Vice-President ThinkTel
Headquarters: Toronto, Ontario
Business Services Division is headquartered in Edmonton, Alberta
Description: Provider of SIP-based voice, video, and data services catering to the SMB, enterprise and wholesale business segments.
Quote: “Implementation of our Think 365™ solution ishassle free for our customers, as it can easily connect with the telephones directly without the need of external systems”