03rd Oct 2011

ThinkTel Certifies Telax Hosted Call Center as its Contact Center Solution

“Telax is pleased to be certified as ThinkTel’s contact center solution. We admire their innovative approaches to solving real-world business problems with agile customer-centric solutions” said Telax founder and President, Mario Perez.”Telax fits well within that model and further enhances the robust solution set already offered by ThinkTel.”

“We chose Telax as our best-of-breed contact center solution because of their outstanding history of delivering flexible, feature rich and easy to use call center software to enterprises and government agencies” said Dave Damer, President and CEO of ThinkTel. “We can now enable our customers to provide world-class client care and help desk operations.”

Telax Hosted Call Center enables businesses to deploy a contact center that is both flexible and cost-effective, allowing for remote and local agents. The call center is implemented and hosted by Telax, requiring no hardware purchases or management by the business. Leveraging the ThinkTel Metaswitch solution for SIP trunking and Hosted PBX enables advanced contact center deployments where one would not have otherwise been financially feasible, allowing companies to concentrate their efforts and capital on other ventures.

“Our partnership with Telax enables companies like ThinkTel to provide exceptional services to their customers while keeping costs down,” said Ken Cavanaugh, director of business development for Metaswitch. “Telax is a market leader in contact center technology, providing carriers with a reliable hosted call center solution.”

“Telax works with ThinkTel’s powerful solution set. They have a leadership position in SIP trunking, hosted PBX and hosted Lync, all of which Telax integrates, complements and leverages to add even greater value for organizations looking to deploy advanced contact center and service desk solutions,” continued Perez.

SIP Trunking to Telax Hosted Call Center reduces call center costs by employing the ability to purchase multiple channels without having to purchase or maintain a fixed number of PRIs over expected capacity at all times. Further, ThinkTel’s coast-to-coast and highly redundant network ensures calls will always get through, even in a disaster situation.

About Telax Hosted Call Center

Telax Hosted Call Center is North America’s leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Best Buy, Northrop Grumman, Johnson & Johnson, CI Investments, the Globalive Group of Companies, Health Canada and the GSA, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people. For more information, visit http://www.telax.com. For the latest Telax news, visit http://www.telax.com/category/news.

About ThinkTel

ThinkTel, a division of Distributel Communications Ltd., is a national provider of SIP-based voice, video, and data services catering to the SMB, enterprise and wholesale business segments. Backed by a carrier network footprint in over 800 cities across Canada, ThinkTel continually innovates to meet the demanding standards of Canada’s largest organizations such as Cancer Care Ontario, and Subaru.

ThinkTel is a proud Microsoft partner and the first and only Canadian company independently qualified by Microsoft’s standards to deliver SIP trunking to Lync & OCS R2.

About Metaswitch Forum 2011

Now in its eighth year, the Metaswitch Forum is firmly established as a premier event for service providers that are embracing the move to all-IP networking and services. With more than 200 service providers attending from around the world, Metaswitch customers and prospects value the opportunity to talk technology, analyze trends, share marketing ideas and explore solutions at our Mosaic partner expo. This year’s event looks closely at the impact of customer mobility and the migration to ever more intelligent endpoints interacting with a cloud service core. Featuring customer, celebrity and executive keynote speakers, specialized tracks and continuous networking opportunities, Forum 2011 runs from October 3-6 at the Bellagio Resort and Casino, Las Vegas. For more information, visit http://www.metaswitchforum.com/. Or #mforum2011.