Telax Hosted Call Center. Many companies use a call centre to get the most out of every inbound call, from sales to support to customer service. Traditional call centre solutions are costly and complex, preventing many companies from implementing them. For that reason, we’d like to introduce Telax Hosted Call Center. Their hosted solution means no investment in hardware, software or maintenance, and no need to employ specialized IT personnel – a clear win for any business. Also, there’s no sacrifice of quality or features; Telax Hosted Call Center has been designed for maximum reliability, and call centres of all sizes can benefit from IVR, skills-based routing and other advanced solutions.
Telax is ThinkTel’s first Certified Contact Center Solution and can be combined with Microsoft Lync or any other telephony solution. Telax’s commitment to quality and reliability make them our solution of choice for companies of all sizes who are looking for ways to manage their inbound calls. Telax’s solution allows you to employ remote agents at the same voice quality as your on-premise agents, so distance doesn’t have to prohibit you from hiring the most qualified candidate.
Please contact your ThinkTel account manager if you are interested in a call center solution for your business.