Health Agency Boosts Operational Efficiency with ThinkTel SIP Trunking
ThinkTel, a Canadian leader in IP-based business telecommunications operating an advanced carrier network in over 1,000 centres across the country, announced today that Public Health Ontario (PHO), an important customer since 2009, has just completed the move of 15 additional locations from across the province of Ontario on to ThinkTel’s SIP Trunking service. Over the course of the year, an additional 11 locations are scheduled to be moved on to the service.
ThinkTel’s network-neutral SIP Trunking solutions effectively streamline an organization’s voice infrastructure and manage capacity with unsurpassed efficiency. By linking PBXs in multiple locations with each other and the PSTN, the innovative solution allows large organizations to replace costly ISDN PRIs and traditional lines to reduce costs and handle any call volume.
“SIP Trunking service is an important component of our unified communications deployment,” said Jim Tom, PHO’s Chief Information Officer. “First, SIP trunks eliminate lines that are idle almost 80% of the time in favour of a model which promotes high levels of concurrent usage and eliminates long-distance charges between offices. Second, the service eliminates MAC (move, add, change) charges, which can be prohibitive for an organization that continues to evolve. Recently, we moved 175 employees and paid no MAC charges on either network or telephony services–and for traditional telephony, these charges could easily amount to $200 per person. Finally, we will be able to better respond to our stakeholders through real-time activation of services and have already improved employee productivity through their use of unified communications.”
The healthcare delivery sector has long been a business focus for ThinkTel. This focus has provided the company with the practical expertise to offer innovative and seamless telephony solutions at significantly reduced costs to organizations in this sector.
“We fully understand the extraordinary economic pressures that are brought to bear on healthcare delivery agencies, and we believe that the flexibility offered by our SIP Trunking provides PHO with essential cost savings and operational efficiency,” said Dave Damer, President and CEO of ThinkTel. “As an early adopter of a sophisticated unified communications system, they are also taking the lead in driving significant productivity gains. We are very pleased to be able to work with PHO, and look forward to further assisting this important healthcare agency in realizing their objectives in the months and years ahead.”
ThinkTel, a division of Distributel Communications, is a provider of advanced voice and unified communications services catering to enterprise, wholesale and SMB customers. With service in over 1,000 centres across Canada, ThinkTel continually innovates to meet the demanding standards of the country’s largest organizations.
A proud Microsoft Partner since 2008, ThinkTel has earned a Gold Competency in Communications and Silver Competency in Hosting and is the first Canadian company independently qualified by Microsoft’s standards to deliver SIP Trunking directly to Microsoft Lync.